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WALNUTT After-sales Policies

Walnut Technology Limited (WALNUTT) After-sales policies only apply to all WALNUTT products unless there are other policies from a third-party distributor or a retailer for orders placed on its own platform.

The WALNUTT After-sales Policies only apply to the products purchased for the customer’s own use and not for resale when an original copy of receipt is provided and all altered identification labels remain unchanged and undamaged.

For after-sales services or related questions, please feel free to contact 24-7
Customer Happiness Team: [email protected]


1. Order Cancellation Policies


1.1. Within 7 days of purchase, the customer may cancel the order without any additional charge or obligation.

1.2. After 7 days of purchase, or the status of the order is “Processing”, a 15% cancellation fee will be charged when the customer cancels the order.*

1.3. Once the product has been shipped, and the status of the order is “Shipping”, no refund will be permitted.

1.4. After the product has been delivered, the return policy applies.

1.5. We will proceed the customer’s refund within 14 working days by PayPal or any third-party platform. The customer is obligated to any fee charged by PayPal or any third-party platform.

* Within 7 days of purchase, if the status of the order is “Processing”, a 15% cancellation fee will be charged when the customer cancels the order.


2. Return Policies


Return Policies only apply to the period of 7 days after the product is successfully delivered to the customer.


2.1. The return of a product is only allowed within 7 days after the product is successfully delivered.

2.2. If the customer would like to return a product to WALNUTT, the customer needs to pay the shipment fee and send to a licensed local distributor or any location required by WALNUTT. Once the returned product is delivered to a local distributor or WALNUTT, WALNUTT will proceed the customer’s refund within 14 working days by PayPal or any third-party platform. The customer is obligated to any fee charged by PayPal or any third-party platform.

2.3. If the returned product is not used and in a store-bought condition with packaging in new, sellable form, the customer only needs to pay the shipment fee sending to a licensed local distributor or any location required by WALNUTT. WALNUTT will proceed a full refund to the customer by a third-party financialplatform, such as PayPal within 14 working days after the product is received. The customer is obligated to any fee charged by PayPal or any third-party platform.

2.4. If the returned product is used or not in a store-bought condition with packaging in new, sellable form but still fully functional, the customer is subject to a 15% cancellation fee and the shipment fee sending to a licensed local distributor or any location required by WALNUTT. WALNUTT will proceed the rest of the customer’s payment (85% of the customer’s payment) as a refund to the customer by a third-party financialplatform, such as PayPal within 14 working days after the product is received. The customer is obligated to any fee charged by PayPal or any third-party platform.

2.5. If the returned product is broken or not fully functional, the customer needs to pay the shipment fee sending to a licensed local distributor or any location required by WALNUTT and WALNUTT will NOT proceed any refund. In this case, the customer can request a repair based on the WALNUTT LIMITED WARRANTY POLICIES.


3. Limited Warranty Policies


3.1. WALNUTT warrants that its products will be free of manufacturing and/or workmanship defects for a period of 6 months, starting from the date when the customer received the product under a proper usage.

3.2. WALNUTT will examine the returned product to identify the problem. If WALNUTT determines that the issue is not covered by WALNUTT Limited Warranty Policies, the customer can request a Customer Paid Repair Service. The customer needs to pay the shipment fee sending to a licensed local distributor or any location required by WALNUTT

3.3. Limited Warranty Policies do not cover:

3.3.1. Components wear and tear, including but not limited to:

Parts such as bearings, hub motors, tires, trucks, the charging port, LEDs, carbon fiber cases, the MagBrake module (only in SPECTRA Pro), switch buttons, the battery module, and etc. are considered as consumables, and are therefore not covered under this warranty

3.3.2. Damages by Human Factors including, but are not limited to:

  • Crashes or fire damages caused by non-manufacturing factors, including but not limited to, pilot errors;
  • Damages caused by unauthorized modification, disassembly, or opening not in accordance with official instructions or manuals;
  • Damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals;
  • Damages caused by a non-authorized service provider;
  • Damages caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger;
  • Water damages caused by irregular use;
  • Damages caused by riding in bad weather (i.e. high temperatures, storm etc.);
  • Damages caused by riding in inapplicable road condition ( i.e. snowfield, icy pavement, dirt road etc. );
  • Damages caused by over 30 cm dropping;
  • Damages caused by overweight rider riding;
  • Damages caused by a forced riding when components have aged or been damaged;
  • Damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  • Damages caused by operating the unit with a low-charged or defective battery;
  • Failures of, or damages caused by, any third-party product.

3.4. WALNUTT does not offer International Warranty Services. Customers can obtain warranty services and repair services only at a designated repair center in the region where customer purchased the product or any location approved by WALNUTT. However, depending on parts availability, customers can obtain cross-regional repair services at an additional charge. In the region where does not designated a repair center, customers are responsible for shipping costs and potential tax fee during the product repair.

3.5. All repaired products are covered by the standard warranty starting on the date of original period.


4. Customers will be solely responsible for (and WALNUTT disclaims) any and all loss liability or damages resulting from customers use of WALNUTT’s products, including loss of life, personal injuries, or the loss of or damages to all kinds of properties.


5. Walnut Technology Limited (WALNUTT) reserves the right to final interpretation of the terms, policies, rights and interests above.


Frequently Asked Questions

1I am not living in the US, can I buy a SPECTRA?
Yes, but you just need to pay a little extra money to cover international shipping costs (The prices are as follows: SPECTRA Silver $100, SPECTRA Pro or Advanced $80, SPECTRA Mini $60, for most countries).
2What is the width of each board?
SPECTRA Silver: 11" SPECTRA Pro & Advanced: 11.1" SPECTRA Mini: 9.5"
3What is the speed mode in the app specific mean?
In WALNUTT eBoard Go, you can switch 3 different speed mode, basically, only the Top Speed is different. Beginner: ~ 6 mph Sport: ~ 11 mph Pro:~ 22 mph *
4Is the SPECTRA waterproof?
All SPECTRA models are weather/water resistant, but do not fully submerge any board.
5What could I do if my SPECTRA runs out of battery?
Because all SPECTRA models use in-hub motor systems, you can easily ride them just like a regular skateboard when the battery runs out, without feeling any resistance from hub motors. If you ride long enough, the Regenerative Braking technology will recharge your SPECTRA.
6Can I bring the SPECTRA on airplanes or check-in?
SPECTRA's battery is within 100wh, which is the international limitation of battery products in airplane and it should be a carry-on. It also depends on the policy of local airports. Normally, domestic flights allow bringing such an electric product with motors while some of international flights do not. Please check with the airport and airline before you fly with SPECTRA.
7Do I have to wear a helmet when I ride SPECTRA?
We would really recommend wearing a helmet, even if your state or country laws does not require it. Like we always insist, safety comes first!
8Is there any other color could I pick?
If you are talking about SPECTRA eBoard, we have to say sorry for no other colors yet. However, we will have different colors for the WALNUTT Backpack.
9Can I pay by installments?
Sorry, we do not accept installments at the current stage in production.
10Where can I find the tech support if there is any issue with my SPECTRA ?
You can always contact us in WALNUTT eBoard Go App, our Facebook page, our Instagram page, our website or shoot us an email: [email protected]


Haven’t found your answer?

For after-sales services or related questions, please feel free to contact 24-7
Customer Happiness Team: [email protected]